RMG Fulfillment is a full-service e-commerce partner helping our clients increase revenue through Search Engine Optimization which increases traffic to their website, thus acquiring new customers. Our expertise in WC3 (World Wide Web Consortium) standards for customer-centered website design assures that once there, visitors to your website are converted into loyal, paying customers.

E-commerce Revenue Maximization

• WC3 standardization to ensure pleasurable shopping experiences
• Cross-selling and up-selling in order to maximize order value: “If you like that shirt, these pants will compliment them beautifully…”
• Personalized e-mail campaigns
• Search Engine Optimization/ Marketing

Customer Relationship Center
RMG Fulfillment's Customer Contact Center features highly skilled Customer Care Representatives that are trained per client-specific guidelines to maximize revenue in every customer interaction. We can provide consultation on a product line, suggest compatible products, and present limited-time merchandising specials or offers to effectively cross-sell and up-sell when possible and appropriate.

We present a transparent interface to your customers, expertly responding to their orders, shipping and billing inquires, return requests and product information queries according to your company's guidelines.

Returns Management
RMG Fulfillment offers full scale, client-specific returns management programs, linking returns, processing in real-time to the inventory management system. Returns are entered into the system upon receipt of the product. Based upon client-specific restocking, disposal, or non-returnable standards the product is then processed.