A Few Frequently Asked Questions;

1. How do we send our inventory to your fulfillment
   center?
2. How do we get our orders to your fulfillment
   center?
3. What are your shipping methods and costs?
4. Will you send customer tracking information
   directly?
5. Do you manage our backorder shipping?
6. Who assigns the SKU numbers?
7. What is your normal order cut-off time?
   

1. How do we send our inventory to your
fulfillment center?
Please address your shipments or have your suppliers address
your shipments to RMG Fulfillment, 315 Peck Street Suite H8 , New
Haven , CT 06513 and please make sure that a detailed packing
list is enclosed. You can ship merchandise packed as individual
boxes, as pallets, as international shipping containers or as
truckloads. We will do a careful receiving inspection and item
count and will send you a receiving report by fax or email. As
soon as we enter your stock, we can start shipping your orders.
If you need help with international shipping, we suggest UPS
Supply Chain Solutions.

2. How do we get our orders to your fulfillment
center?
If you are processing orders yourself, email orders to us in an
Excel spreadsheet to our specifications. There are no minimum quantities so you can send us one file per order or all of your
orders in one spreadsheet. You may also fax your orders to us.

3.What are your shipping methods and costs?
We provide all of the major UPS, DHL and USPS delivery
methods. As a general rule, USPS first class mail is a good
solution for packages that weigh from 1 to 13 ounces. From
14 ounces to 2 pounds, USPS priority mail is cost effective
and for 2 pounds and over, DHL or UPS ground is the most
commonly used delivery carrier.

4.Will you send customer tracking information
directly?
We send the tracking information to you via email and, at your
option; you can send the tracking information to your customers.
(Of course we can send the tracking information directly to your customers if you give us their email addresses.)

5.Do you manage our backorder shipping?
If an order contains an out of stock item, the order is marked
as backordered and held until the missing merchandise arrives
at our fulfillment center. Backordered items appear as a negative number in our inventory report.

6. Who assigns the SKU numbers?
We use the SKU numbers that you assign provided your
numbering system is no more than 10 characters and can be
easily differentiated from each other in the pick and pack process.